YEAR

2024

ROLE

Global Digital Leader Product Design
AECOM

PROJECT TASKS

UX/UI Design
Digital Product Design
Custom Salesforce App

LEADERSHIP

Designed and led UX for a custom Salesforce app, modernizing client account management.

PROCESS

Transformed manual PowerPoint-based workflows into an interactive, centralized platform.

RESULTS

Enabled CAMs to digitally create and manage client plans, improving efficiency.

IMPACT

Standardized client account management across hundreds of CAMs globally.

Overview

Spearheaded UX strategy and design for AECOM’s first custom Salesforce application, replacing outdated manual processes and centralizing client account management for global Client Account Managers (CAMs).